Client Care

As a law firm holding a LSC Contract we aim to offer all our clients an efficient and effective service at all times. These standards are reflected in the breakdown of our sources of new clients see our news page for the latest details.


Important information regarding fraud

Have you been contacted by someone claiming to be from access law, particularly if requesting money in connection with a rental payment? The victim is often contacted via one of the popular "Classified Ads" websites listing properties to rent, in particular Gumtree.com.

This person uses a number of names, including:-

and quotes a number of addresses - all false. The telephone number quoted on his letter is always a mobile phone number and investigations have revealed that calls are forwarded through this number to a number in Sudan. This person has no connection with access law and is passing himself off as us.

Under no circumstances should you send money or give your personal details to this person.

Never - ever - pay rent to view a property - this is never required from a legitimate landlord.

If you have been contacted by someone you suspect may be attempting to defraud you in this way we recommend that you do the following:-

Please contact us if you require further details or assistance.


Let's talk Money £££

Many people are concerned about the cost of legal assistance, particularly "hidden costs".
At access law we believe that the best approach to finances is to be as "up front" as possible. So whatever your needs, we'll always endeavour to give you an estimate of the likely costs involved. Conveyancing clients will receive a written quote of ALL likely costs on request; all others, where appropriate, will be kept fully informed of costs as their case progresses, so there'll be no unpleasant surprises!

See our Advice Index page for information on Initial interviews at a £50.00 fixed fee.

A copy of our price list leaflet is available on request.

In order to keep our prices low, we keep our overheads low. Virtually all forms and documents (and this website!) have been developed entirely in-house using standard software. We are able to use our own versions of forms produced by, among others, the Legal Services Commission, Law Society, HM Land Registry, the Inland Revenue and others, all at no cost to us other than initial development.


Complaints

We always endeavour to give the best possible service at all times, however if there is any aspect of our service which causes dissatisfaction and which cannot be resolved by the person who is conducting the case then the matter may be raised with one of the partners. If your complaint cannot be resolved by the firm, you can write to the Legal Ombudsman. This must be done within six months of receiving a final letter of response from us. The Legal Ombudsman can be contacted at:-

PO Box 6806,
Wolverhampton,
WV1 9WJ

Tel: 0300 555 0333

Minicom: 0300 555 1777

email: enquiries@legalombudsman.org.uk

Professional Indemnity Insurance

We are insured to give legal advice on the Law of England and Wales with:-

Axis Speciality London,
4th Floor,
Plantation Place South,
60 Great Tower Street,
London
EC3R 5AZ

Tel: 020 7877 3800

www.axiscapital.com


Feedback

We welcome comments and feedback regarding this website and our services in general. Click here for details of how to contact us.


Disclaimer

The information or advice detailed on these pages may be incomplete, out of date, or in relation to certain situations incorrect. It is therefore essential that you verify all such information with access law before taking any action in reliance of such information. Free access to the information contained in this site (or free advice given by email) is conditional upon your acceptance that access law will not be liable for any action taken in reliance on such information.


Equality of Opportunity and Promotion of Diversity

In all our dealings with clients, third parties and employees we ensure equal treatment and opportunity to all regardless of gender, marital status, race, colour, nationality, ethnic or national origin, religion, disability, age, sexual orientation or political beliefs.


Email and Privacy

If you are concerned about what we will do with the information you tell us then please read our privacy policy.

You should be aware that email is not to be regarded as a confidential means of communication and whilst we will do everything we can to maintain your confidentiality the very nature of email means that this may not always be possible.


Copyright

The entire contents of this web site are copyright © access law LLP except where otherwise specifically acknowledged.

The copying or incorporation into other material or manipulation in any way whatsoever of all or part and in any form of the content of these pages is prohibited except that you may where indicated in relation to any portion of the contents:-

This page last updated 13 - Oct - 2015

Author: G. L. Hewstone